Office-Management - Sekretariat - Führungsassistenz

Professional customer service at the welcome desk

Show competence!
  • The first impression – Customer orientation
  • How you speak shows your competences
  • The right behaviour in stressful situations

Ihr Nutzen

A competent welcome immediately attracts attention by clients and visitors. The welcome desk is the first business card of the company and here, the visitor experiences the customer service orientation and the corporate identity of your enterprise. Which activities are expected from the reception desk staff?

We work with a mixture of short lectures, moderation, self-development of topics by the participants, group work, self-analysis and self-reflection as well as with a lot of examples and exercises.

Termine

09.
September 2019
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Professional customer service at the welcome desk

09. September 2019 | 9:00 - 17:00 Uhr | Wien
Mag. Thomas Hofer
ÖPWZ, Rockhgasse 6, 1010 Wien, +43 1 533 86 36-0

Ihre ReferentInnen

Mag.  Thomas Hofer
Mag. Thomas Hofer
Bildungsförderung

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